Read Calming Upset Customers: Staying Effective During Unpleasant Situations (Crisp Fifty-Minute Series)

Calming Upset Customers: Staying Effective During Unpleasant Situations (Crisp Fifty-Minute Series)

Rebecca L. Morgan

4.9/5 (22168 ratings)

Description:This course will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer's needs without blaming, and respond to personal accusations without becoming defensive. Customers are your most important assets, but sometimes they get upset. It's critical to learn what steps to take to address the situation quickly and tactfully, and what can be done to keep the customer coming back. You will learn how listening, nonverbal communication, feedback, and management all help to deal with an unhappy customer, and turn the situation into a positive one.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Calming Upset Customers: Staying Effective During Unpleasant Situations (Crisp Fifty-Minute Series). To get started finding Calming Upset Customers: Staying Effective During Unpleasant Situations (Crisp Fifty-Minute Series), you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

Pages: —

Format: PDF, EPUB & Kindle Edition

Publisher: —

Release: 2002

ISBN: 1560526696

Description: This course will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer's needs without blaming, and respond to personal accusations without becoming defensive. Customers are your most important assets, but sometimes they get upset. It's critical to learn what steps to take to address the situation quickly and tactfully, and what can be done to keep the customer coming back. You will learn how listening, nonverbal communication, feedback, and management all help to deal with an unhappy customer, and turn the situation into a positive one.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Calming Upset Customers: Staying Effective During Unpleasant Situations (Crisp Fifty-Minute Series). To get started finding Calming Upset Customers: Staying Effective During Unpleasant Situations (Crisp Fifty-Minute Series), you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Calming Upset Customers: Staying Effective During Unpleasant Situations (Crisp Fifty-Minute Series)

Calming Upset Customers: Staying Effective During Unpleasant Situations (Crisp Fifty-Minute Series)

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