Read I Want to Complain: An Alternative Guide to Customer Service

I Want to Complain: An Alternative Guide to Customer Service

Peter Nuttall

4.9/5 (34318 ratings)

Description:Have you got something to complain about? Have you been short changed? Have you complained but got nothing but hollow apologies? Are you due compensation? Then this book could help. Instead of writing letters using red biro and block capitals, underlining every other word, swearing at inappropriate places and writing key words twice as big, follow the 'I want to complain' philosophy and make your letters entertaining; make the person dealing with your complaint want to help you instead of shoving your letter under the pile of others they have to deal with that day and getting to it 'later'.With eight years experience in a customer management role for a multi-national retailer, Peter realised that it was the light-hearted, entertaining letters that received the most satisfactory resolutions. 'I want to complain' explains exactly what life is like on the other end of the call-centre telephone and just how to ensure your complaints are dealt with as a priority.The second section of the book contains a collection of genuine complaint letters Peter has written over the years using the philosophy laid out in the first section, along with their replies so you can see for yourself just how it works. Those companies written to include Marks and Spencer, Tesco, Asda and even Newcastle city council to get a parking ticket revoked - all with positive resolutions.'I want to complain' hopes to put the 'fun' into refund and the 'jest' into goodwill gesture as it takes you on an entertaining and humorous journey into the world of customer services.'I want to complain' was featured on Susan Calman's BBC Radio 4 feature 'The art of Complaining' in December 2011.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with I Want to Complain: An Alternative Guide to Customer Service. To get started finding I Want to Complain: An Alternative Guide to Customer Service, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

Pages: —

Format: PDF, EPUB & Kindle Edition

Publisher: Peter Nuttall

Release: 2011

ISBN

Description: Have you got something to complain about? Have you been short changed? Have you complained but got nothing but hollow apologies? Are you due compensation? Then this book could help. Instead of writing letters using red biro and block capitals, underlining every other word, swearing at inappropriate places and writing key words twice as big, follow the 'I want to complain' philosophy and make your letters entertaining; make the person dealing with your complaint want to help you instead of shoving your letter under the pile of others they have to deal with that day and getting to it 'later'.With eight years experience in a customer management role for a multi-national retailer, Peter realised that it was the light-hearted, entertaining letters that received the most satisfactory resolutions. 'I want to complain' explains exactly what life is like on the other end of the call-centre telephone and just how to ensure your complaints are dealt with as a priority.The second section of the book contains a collection of genuine complaint letters Peter has written over the years using the philosophy laid out in the first section, along with their replies so you can see for yourself just how it works. Those companies written to include Marks and Spencer, Tesco, Asda and even Newcastle city council to get a parking ticket revoked - all with positive resolutions.'I want to complain' hopes to put the 'fun' into refund and the 'jest' into goodwill gesture as it takes you on an entertaining and humorous journey into the world of customer services.'I want to complain' was featured on Susan Calman's BBC Radio 4 feature 'The art of Complaining' in December 2011.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with I Want to Complain: An Alternative Guide to Customer Service. To get started finding I Want to Complain: An Alternative Guide to Customer Service, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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I Want to Complain: An Alternative Guide to Customer Service

I Want to Complain: An Alternative Guide to Customer Service

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