Read Dazzle Me!: How to Deliver Uncommonly Good Customer Service Every Time by The Editors at Dartnell (1997-05-03)

Dazzle Me!: How to Deliver Uncommonly Good Customer Service Every Time by The Editors at Dartnell (1997-05-03)

David Dee

4.9/5 (33590 ratings)

Description:Today's savvy consumers know that if an organization fails to provide the quality of goods and services they expect, there's always another company that will welcome their business. The "Dazzle Me " formula for frontline customer service success will help customer service reps develop the skills they need to serve today's customer.Customer service has become more sophisticated and demanding. Reps who provide only average service won't go very far. But those who have mastered the skills and techniques to deliver uncommonly good service will become especially valuable. Managers can use "Dazzle Me " to motivate their service reps by giving each of them a personal copy. It will guide both new and experienced customer service reps toward achieving success.Inspirational quotes, motivating cartoons, profiles, self-quizzes, Quick Tips, "Dazzle Me " solutions to customer service questions, and the "Dazzle Me " "Take-Away" in each chapter spell out exactly what reps need to know to help your company stand out from the rest -- in effect, how to go beyond just "pleasing" their customers to "dazzling" them instead Whether it's determining "What's so important about customer service?"; learning to "Know your customers"; "Dazzle Me " will take reps beyond basic customer service skills to help stand out from the rest. The "Dazzle Me " 7-Step Formula shows reps how to: -- Be Fast. Responding quickly in person and on the telephone.-- Be Friendly. Attitude is everything.-- Be Flexible. Saying "No" is easy; what can you do for customers?-- Be Focused and Unflappable. Don't let angry customers get the best of you.-- Be a Fixer. How you handle a customer's problem or complaintdetermine if he or she will do business with you again.-- Follow Up ... Follow Up ... Follow Up. Deliver on your promises. Keep in touch with customers.-- Have Fun With motivational quotes, tips, and techniques.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Dazzle Me!: How to Deliver Uncommonly Good Customer Service Every Time by The Editors at Dartnell (1997-05-03). To get started finding Dazzle Me!: How to Deliver Uncommonly Good Customer Service Every Time by The Editors at Dartnell (1997-05-03), you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Description: Today's savvy consumers know that if an organization fails to provide the quality of goods and services they expect, there's always another company that will welcome their business. The "Dazzle Me " formula for frontline customer service success will help customer service reps develop the skills they need to serve today's customer.Customer service has become more sophisticated and demanding. Reps who provide only average service won't go very far. But those who have mastered the skills and techniques to deliver uncommonly good service will become especially valuable. Managers can use "Dazzle Me " to motivate their service reps by giving each of them a personal copy. It will guide both new and experienced customer service reps toward achieving success.Inspirational quotes, motivating cartoons, profiles, self-quizzes, Quick Tips, "Dazzle Me " solutions to customer service questions, and the "Dazzle Me " "Take-Away" in each chapter spell out exactly what reps need to know to help your company stand out from the rest -- in effect, how to go beyond just "pleasing" their customers to "dazzling" them instead Whether it's determining "What's so important about customer service?"; learning to "Know your customers"; "Dazzle Me " will take reps beyond basic customer service skills to help stand out from the rest. The "Dazzle Me " 7-Step Formula shows reps how to: -- Be Fast. Responding quickly in person and on the telephone.-- Be Friendly. Attitude is everything.-- Be Flexible. Saying "No" is easy; what can you do for customers?-- Be Focused and Unflappable. Don't let angry customers get the best of you.-- Be a Fixer. How you handle a customer's problem or complaintdetermine if he or she will do business with you again.-- Follow Up ... Follow Up ... Follow Up. Deliver on your promises. Keep in touch with customers.-- Have Fun With motivational quotes, tips, and techniques.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Dazzle Me!: How to Deliver Uncommonly Good Customer Service Every Time by The Editors at Dartnell (1997-05-03). To get started finding Dazzle Me!: How to Deliver Uncommonly Good Customer Service Every Time by The Editors at Dartnell (1997-05-03), you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Dazzle Me!: How to Deliver Uncommonly Good Customer Service Every Time by The Editors at Dartnell (1997-05-03)

Dazzle Me!: How to Deliver Uncommonly Good Customer Service Every Time by The Editors at Dartnell (1997-05-03)

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