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Re-Invent: Warum wir uns für unsere Kunden immer wieder neu erfinden müssen

Ferri Abolhassan
4.9/5 (19276 ratings)
Read Now Download Now ⏭ listen AudioBook
Description:The world is changing… and with it the needs of customers!Just as the world is changing ever faster, so are the needs of our customers. Social change permeates all areas of our lives and work – and directly impacts the demands placed on products and services. Globalization, climate change, digitalization, demographic change, diversity, and social inclusion are some of the major challenges of our time and require a rethink across all economic sectors and industries.Consumers are no longer solely concerned with the benefits of a product or service. Aspects such as user-friendliness, sustainability, speed, and value orientation are becoming increasingly important. Companies must therefore constantly review their own portfolio, processes, culture, and working methods across the entire value chain and consistently align them with the customer. This means driving innovation through comprehensive transformation and demonstrating a willingness to reinvent themselves in many areas.But how do companies manage to adapt to changing conditions while always staying one step ahead of their customers' wishes? In his new book, "Re-Invent," Dr. Ferri Abolhassan, Managing Director of Sales & Service at Telekom Deutschland, offers a possible answer. Together with his team, he is comprehensively transforming Telekom's customer service and sales with the goal of creating a consistent customer experience across all departments and channels – fast, reliable, simple, and transparent. The publisher believes radical rethinking, curiosity, a willingness to change, and courage are important drivers for continuous reinvention and a prerequisite for reinvention in the interests of customers and society. This book showcases potential paths and individual approaches through exciting best-practice examples and interviews from business, science, culture, and sports – and motivates readers to reflect and follow suit:- Starting points for a re-invent: communication and sales channels, ways of thinking and working, (leadership) culture, products and services, processes and digital tools, (IT) infrastructure- With contributions from Benjamin Steen (FC Bayern Munich), Sebastian Klauke (Otto Group), Frank Göring (Villeroy & Boch), Michael Hähnel (Rügenwalder Mühle), Dr. Richard Weber and Christian Weber (Karlsberg Brewery), Martin-Devid Herrenknecht (Herrenknecht AG)- Expertise from the management consultancy of Sabine Hübner, Eva Schulte-Austum, Carsten K. Rath, Joachim A. Langmack and August-Wilhelm Scheer- Why Peter Maffay perfectly embodies a re-invent and why Aya Jaff's willingness to experiment is a guarantee of success- New concepts for a changing world: including mobility of the future, solar power for Africa, digital sovereignty for Europe- How and with what start-ups are reinventing the economy and banks are ushering in the futureWe have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Re-Invent: Warum wir uns für unsere Kunden immer wieder neu erfinden müssen. To get started finding Re-Invent: Warum wir uns für unsere Kunden immer wieder neu erfinden müssen, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.
Pages
200
Format
PDF, EPUB & Kindle Edition
Publisher
Frankfurter Allgemeine Buch
Release
2022
ISBN
3962511318

Re-Invent: Warum wir uns für unsere Kunden immer wieder neu erfinden müssen

Ferri Abolhassan
4.4/5 (1290744 ratings)
Read Now Download now ⏭ listen AudioBook
Description: The world is changing… and with it the needs of customers!Just as the world is changing ever faster, so are the needs of our customers. Social change permeates all areas of our lives and work – and directly impacts the demands placed on products and services. Globalization, climate change, digitalization, demographic change, diversity, and social inclusion are some of the major challenges of our time and require a rethink across all economic sectors and industries.Consumers are no longer solely concerned with the benefits of a product or service. Aspects such as user-friendliness, sustainability, speed, and value orientation are becoming increasingly important. Companies must therefore constantly review their own portfolio, processes, culture, and working methods across the entire value chain and consistently align them with the customer. This means driving innovation through comprehensive transformation and demonstrating a willingness to reinvent themselves in many areas.But how do companies manage to adapt to changing conditions while always staying one step ahead of their customers' wishes? In his new book, "Re-Invent," Dr. Ferri Abolhassan, Managing Director of Sales & Service at Telekom Deutschland, offers a possible answer. Together with his team, he is comprehensively transforming Telekom's customer service and sales with the goal of creating a consistent customer experience across all departments and channels – fast, reliable, simple, and transparent. The publisher believes radical rethinking, curiosity, a willingness to change, and courage are important drivers for continuous reinvention and a prerequisite for reinvention in the interests of customers and society. This book showcases potential paths and individual approaches through exciting best-practice examples and interviews from business, science, culture, and sports – and motivates readers to reflect and follow suit:- Starting points for a re-invent: communication and sales channels, ways of thinking and working, (leadership) culture, products and services, processes and digital tools, (IT) infrastructure- With contributions from Benjamin Steen (FC Bayern Munich), Sebastian Klauke (Otto Group), Frank Göring (Villeroy & Boch), Michael Hähnel (Rügenwalder Mühle), Dr. Richard Weber and Christian Weber (Karlsberg Brewery), Martin-Devid Herrenknecht (Herrenknecht AG)- Expertise from the management consultancy of Sabine Hübner, Eva Schulte-Austum, Carsten K. Rath, Joachim A. Langmack and August-Wilhelm Scheer- Why Peter Maffay perfectly embodies a re-invent and why Aya Jaff's willingness to experiment is a guarantee of success- New concepts for a changing world: including mobility of the future, solar power for Africa, digital sovereignty for Europe- How and with what start-ups are reinventing the economy and banks are ushering in the futureWe have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Re-Invent: Warum wir uns für unsere Kunden immer wieder neu erfinden müssen. To get started finding Re-Invent: Warum wir uns für unsere Kunden immer wieder neu erfinden müssen, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.
Pages
200
Format
PDF, EPUB & Kindle Edition
Publisher
Frankfurter Allgemeine Buch
Release
2022
ISBN
3962511318

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