Read Common Sense Customer Service - Improve Your Job Skills & Provide A Great Customer Experience

Common Sense Customer Service - Improve Your Job Skills & Provide A Great Customer Experience

Victoria K. Wells

4.9/5 (16213 ratings)

Description:A Must Have Resource For Anyone In The Customer Service Field For Job SeekersCommon Sense Customer Service helps job seekers that are looking for a career in customer service. This book gives them a good grounding in what is involved in delivering truly excellent customer service. It also explains how being an amazing customer service representatives benefits themselves, the customer and the company. The job seeker can be certain that they have the skills that are required for such a position and can effectively communicate that when applying for a career in customer service.For Customer Service TrainingCommon Sense Customer Service is a must-have book to add to any customer service training program. It's great for large or small companies since it is general enough for any industry but in-depth enough to be truly useful.Victoria Wells talks from a wealth of customer service experiences in a non-threatening, chatty style that most people find easy to read and easy to absorb.This book can be the basis of a training program, an addition to a training program and a reference guide.For Managers/OwnersEvery manager/owner should have a copy of this book for themselves, too. The Extra Chapter is targeted specifically at managers/owners and includes some valuable insights.Managers/owners will come away with a new appreciation and understanding of their role in attaining company wide, exceptional customer service, as well as ideas on how to effectively reward, or constructively criticize, their customer service personnel.Basic Customer Service ConceptsDo Unto OthersThe Customer is Always Right - NOT!The Customer is Always the CustomerAttitude and personalityPersonalityAttitudeGeneral telephone basicsAutomated Attendant or Not?Pick Up The Phone!Physical Telephone Message RecordsSetting Up Your Automated AttendantHow to Answer the PhoneDon't make the greeting too longReturn Voice MessagesTelephone TagIt Doesn't Stop ThereDon't BadgerCommunicating With Your CustomersIn PersonIn Person Trumps On The PhoneBy EmailBy PhoneBy Regular MailUpsellingDealing with Different Types of CustomersUnderstanding Your CustomersWhat do most customers really want?Learn to ListenRecapThe Golden RuleThe Demanding CustomerThe Unhappy CustomerThe Unreasonable CustomerThe Abusive CustomerThe Accommodating CustomerInternal CustomersDon't Play PoliticsUnder-promise and over-deliverPromises, Promises, PromisesUnder Promise and Over DeliverKeeping the Customer InformedFollow Up, Follow Up, Follow UpKnowing your limitsCompany PoliciesUse Your Authority WiselyDealing with stressDon't Take It PersonallyOn the PhoneIn PersonIf It's Truly Too MuchNever Complain to a CustomerGood note keepingManual Note KeepingBe Concise, Not CrypticBe ConsistentCritical InformationSeparating NotesIndicating CompletionTracking Older Notes That Are Not Yet CompleteKeeping Older Books of Notes HandyElectWe have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Common Sense Customer Service - Improve Your Job Skills & Provide A Great Customer Experience. To get started finding Common Sense Customer Service - Improve Your Job Skills & Provide A Great Customer Experience, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Description: A Must Have Resource For Anyone In The Customer Service Field For Job SeekersCommon Sense Customer Service helps job seekers that are looking for a career in customer service. This book gives them a good grounding in what is involved in delivering truly excellent customer service. It also explains how being an amazing customer service representatives benefits themselves, the customer and the company. The job seeker can be certain that they have the skills that are required for such a position and can effectively communicate that when applying for a career in customer service.For Customer Service TrainingCommon Sense Customer Service is a must-have book to add to any customer service training program. It's great for large or small companies since it is general enough for any industry but in-depth enough to be truly useful.Victoria Wells talks from a wealth of customer service experiences in a non-threatening, chatty style that most people find easy to read and easy to absorb.This book can be the basis of a training program, an addition to a training program and a reference guide.For Managers/OwnersEvery manager/owner should have a copy of this book for themselves, too. The Extra Chapter is targeted specifically at managers/owners and includes some valuable insights.Managers/owners will come away with a new appreciation and understanding of their role in attaining company wide, exceptional customer service, as well as ideas on how to effectively reward, or constructively criticize, their customer service personnel.Basic Customer Service ConceptsDo Unto OthersThe Customer is Always Right - NOT!The Customer is Always the CustomerAttitude and personalityPersonalityAttitudeGeneral telephone basicsAutomated Attendant or Not?Pick Up The Phone!Physical Telephone Message RecordsSetting Up Your Automated AttendantHow to Answer the PhoneDon't make the greeting too longReturn Voice MessagesTelephone TagIt Doesn't Stop ThereDon't BadgerCommunicating With Your CustomersIn PersonIn Person Trumps On The PhoneBy EmailBy PhoneBy Regular MailUpsellingDealing with Different Types of CustomersUnderstanding Your CustomersWhat do most customers really want?Learn to ListenRecapThe Golden RuleThe Demanding CustomerThe Unhappy CustomerThe Unreasonable CustomerThe Abusive CustomerThe Accommodating CustomerInternal CustomersDon't Play PoliticsUnder-promise and over-deliverPromises, Promises, PromisesUnder Promise and Over DeliverKeeping the Customer InformedFollow Up, Follow Up, Follow UpKnowing your limitsCompany PoliciesUse Your Authority WiselyDealing with stressDon't Take It PersonallyOn the PhoneIn PersonIf It's Truly Too MuchNever Complain to a CustomerGood note keepingManual Note KeepingBe Concise, Not CrypticBe ConsistentCritical InformationSeparating NotesIndicating CompletionTracking Older Notes That Are Not Yet CompleteKeeping Older Books of Notes HandyElectWe have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Common Sense Customer Service - Improve Your Job Skills & Provide A Great Customer Experience. To get started finding Common Sense Customer Service - Improve Your Job Skills & Provide A Great Customer Experience, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Common Sense Customer Service - Improve Your Job Skills & Provide A Great Customer Experience

Common Sense Customer Service - Improve Your Job Skills & Provide A Great Customer Experience

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