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Service Design and Service Thinking in Healthcare and Hospital Management: Theory, Concepts, & Practice

Mario A. Pfannstiel
4.9/5 (33596 ratings)
Read Now Download Now ⏭ listen AudioBook
Description:This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector.The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpoints and service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Service Design and Service Thinking in Healthcare and Hospital Management: Theory, Concepts, & Practice. To get started finding Service Design and Service Thinking in Healthcare and Hospital Management: Theory, Concepts, & Practice, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.
Pages
535
Format
PDF, EPUB & Kindle Edition
Publisher
Springer
Release
2018
ISBN
3030007480

Service Design and Service Thinking in Healthcare and Hospital Management: Theory, Concepts, & Practice

Mario A. Pfannstiel
4.4/5 (1290744 ratings)
Read Now Download now ⏭ listen AudioBook
Description: This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector.The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpoints and service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Service Design and Service Thinking in Healthcare and Hospital Management: Theory, Concepts, & Practice. To get started finding Service Design and Service Thinking in Healthcare and Hospital Management: Theory, Concepts, & Practice, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.
Pages
535
Format
PDF, EPUB & Kindle Edition
Publisher
Springer
Release
2018
ISBN
3030007480

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