Read IT Service Management: ISO/IEC 20000-1:2018 - Introduction and Implementation Guide

IT Service Management: ISO/IEC 20000-1:2018 - Introduction and Implementation Guide

Dolf van der Haven

4.9/5 (11135 ratings)

Description:The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with IT Service Management: ISO/IEC 20000-1:2018 - Introduction and Implementation Guide. To get started finding IT Service Management: ISO/IEC 20000-1:2018 - Introduction and Implementation Guide, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

Pages: 75

Format: PDF, EPUB & Kindle Edition

Publisher: Van Haren

Release: 2020

ISBN: 9401807019

Description: The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with IT Service Management: ISO/IEC 20000-1:2018 - Introduction and Implementation Guide. To get started finding IT Service Management: ISO/IEC 20000-1:2018 - Introduction and Implementation Guide, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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IT Service Management: ISO/IEC 20000-1:2018 - Introduction and Implementation Guide

IT Service Management: ISO/IEC 20000-1:2018 - Introduction and Implementation Guide

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