Read Lean SIGMA Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation

Lean SIGMA Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation

Jaideep Motwani

4.9/5 (27888 ratings)

Description:Every business aspires to be competitive and profitable in its market. To do this, an organization needs to offer customers value propositions, which may be manifest in the product it produces or the service it provides. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six Sigma and Lean. This book proposes to integrate the best practices from each of these philosophies and apply them to a customer-focused organization a cruise ship whose overriding mission is to deliver superior service to its customers. The authors demonstrate in this book how key components of both Six Sigma and Lean such as identifying and removing defects, elimination of waste, metrics, speed of delivery, and the seamless integration of these concepts and practices throughout the operation serve to enhance the kind of value propositions that customers recognize and that allow an organization to be successful.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Lean SIGMA Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation. To get started finding Lean SIGMA Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

Pages: 138

Format: PDF, EPUB & Kindle Edition

Publisher: Business Expert Press

Release: 2012

ISBN: 1606494082

Description: Every business aspires to be competitive and profitable in its market. To do this, an organization needs to offer customers value propositions, which may be manifest in the product it produces or the service it provides. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six Sigma and Lean. This book proposes to integrate the best practices from each of these philosophies and apply them to a customer-focused organization a cruise ship whose overriding mission is to deliver superior service to its customers. The authors demonstrate in this book how key components of both Six Sigma and Lean such as identifying and removing defects, elimination of waste, metrics, speed of delivery, and the seamless integration of these concepts and practices throughout the operation serve to enhance the kind of value propositions that customers recognize and that allow an organization to be successful.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Lean SIGMA Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation. To get started finding Lean SIGMA Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Lean SIGMA Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation

Lean SIGMA Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation

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